“It was the Twitter equivalent of blurbing a book using the one positive line from a review that actually trashed the book,” the Washington correspondent says.
Beyond problems consumers have had logging in to the new federal insurance marketplace website, insurers report major problems with the back-end system for actually enrolling people.
Critics of the Affordable Care Act rollout say its technology problems are overwhelming. Defenders point to the states, where the health insurance marketplaces seem to be working.
Federal officials have pointed to overwhelming demand to explain the site’s problems. But Web developers, other experts, and journalists have uncovered more fundamental issues with the design and functioning of the site.