Service Industry

New research finds that people whose jobs constantly call on them to feign friendly emotions often turn to the bottle after work.

Hospitality and domestic workers suffer staggering rates of sexual harassment and assault. But they are among women still largely omitted from the #MeToo movement—and many federal protections.

The latest entry in a special project in which business and labor leaders, social scientists, technology visionaries, activists, and journalists weigh in on the most consequential changes in the workplace.